UFH Healthcare - Sexually Transmitted Disease Screening Package

United Family Healthcare Terms & Conditions

A confirmation email will be sent to customer’s e-mail address immediately after successful payment. Customers will be called by United Family Healthcare to schedule the checkup with 1-2 working days. Customer will receive an SMS notification after the reservation is successful.

Health Report:

• A detailed analysis report of your results, plans and advice for your health management will be given by the doctor.
• Most of the doctors at UFH speak Cantonese or English. If the doctor on duty does not, there are other healthcare professionals who can translate for you.
• ID card and order confirmation letter are required on the day of booking to confirm identity,
• The purchased checkup plan or vaccine is valid for 6 months. Customers should receive relevant services within 6 months (counting from the date of payment confirmation), after which the purchase will be void.
• There are no refunds once an order is confirmed.
• The checkup report will normally be issued within 10 working days after the medical examination.
• Formats of report:
  • Electronic report: automatically upload to SZU Wechat official account or sent to your mail box
  • Printed report: obtained from the hospital, or sent to your address by request
• Precautions for checkup report explanation: The explanation of checkup reports is typically conducted by the doctor who performed the pre-check consultation. Customers requiring explanation of their reports in English need to specify this requirement at the time of initial appointment booking. This will enable United Family Healthcare to arrange for a suitable doctor to provide the necessary follow-up.

Health Check Terms and Conditions:

• Health management examinations mostly are completed in the morning of the day. However, some investigations and specialist consultations may require a separate appointment.
• No refund or credit will be given for any unused testing within the plan.
• No membership discount, Chambers of Commerce discount or further discount will be given.
• Direct billing services cannot be applied to packages.

Endoscopy Terms and Conditions:

• If complex operations such as additional examinations or treatments are found during the endoscopic examination, the doctor will usually deal with it directly for your health, and the resulting endoscopic operation and equipment use costs are not included in this package and must be settled separately.
• Gastrointestinal endoscopy uses monitoring anesthesia, and it is recommended that relatives or friends accompany it.
• No refund or credit will be given for any item.
• No membership discount, Chambers of Commerce discount or further discount will be given.
• Direct billing services cannot be applied to packages.

Note:

• If there are any discrepancies or inconsistencies among the Traditional Chinese, Simplified Chinese, and English versions of the merchant page and the health check package pages, the Traditional Chinese version shall prevail.
  

Disclaimers:

In case of controversy, health. ESDlife and United Family Healthcare reserve the right of final decision.

1. All health check/health screening services are not for the purpose of medical diagnostic or therapeutic purposes. When there is any sign of symptom/disease in your health, please consult Doctor immediately for diagnosis and treatment.
2. The Merchant is the service provider of this Service/Product. ESD Services Limited (“Health.ESDlife”) is not the service provider of this Service/Product.  Health.ESDlife is irresponsible to any loss, injury or law action caused by using this service/product.  Any claims and inquiries should be addressed to the respective Merchant.