Shenzhen New Frontier United Family Hospital

Shenzhen New Frontier United Family Hospital is a comprehensive hospital under the United Family Healthcare group, which has a 26-year history and Hong Kong background, operated by Hong Kong management. The group has hospitals and clinics in Guangzhou, Shenzhen, and Hong Kong in the Greater Bay Area.

The hospital, located in Futian District, Shenzhen, is also included in the Hong Kong SAR Government's pilot scheme for elderly healthcare vouchers. Of the 26 departments and specialized services already opened, 9 departments including Family Medicine, Health Management, Dentistry, Ophthalmology, Surgery, Orthopedics, Internal Medicine, Gynecology, and ENT are eligible for elderly healthcare vouchers. Hong Kong seniors enjoy exclusive preferential packages and medication at cost price.

The hospital employs renowned doctors from across China, Hong Kong doctors and nurses, and excellent foreign doctors to provide comprehensive treatment for patients. It is also equipped with advanced radiological equipment, provides Chinese and English reports, and patients can make appointments in advance for prompt service.

Highlights:

1. The Hong Kong government recognizes the designated cooperative institutions of the Hong Kong Elderly Medical Voucher Greater Bay Area Pilot Program.
2. There is a deep integration of medical services between Shenzhen and Hong Kong, with the same standards. The HEAL Medical Center is linked, and Hong Kong doctors make periodic house calls at our hospital.
3. Language is no barrier. Physical examinations can provide bilingual (Chinese and English) reports. We have Cantonese-speaking medical personnel, and the reports are for subsequent medical treatment in Hong Kong.
4. Free shuttle bus service is available for Hong Kong residents at Fu Tian Port, running between the port and the hospital. Some trips can also take passengers to shopping and entertainment venues near Fu Tian High-Speed Railway Station.
5. We have deep cooperation with Hong Kong insurance companies. We have cooperated with over 40 of them, including a medical payment cooperation agreement with some insurance company, allowing their customers to enjoy convenient medical services without advance payment.

United Family Healthcare Terms & Conditions

A confirmation email will be sent to customer’s e-mail address immediately after successful payment. Customers will be called by United Family Healthcare to schedule the checkup with 1-2 working days. Customers may also contact UFH staff by the following methods.

3 ways to make an appointment:

1: Telephone booking (24 hours) - (852) 8177 6002 (Hong Kong) or (86) 4008 919191 (Mainland)

2: Online customer service consultation appointment (8:30-17:30) -- wechat scan code add assistant or add WhatsApp (852) 6673 5099

3: Self-Booking via WeChat Mini Program - Search for "United Family Healthcare" in the WeChat Mini Program to view the departments eligible for doctor introductions, and available times, and complete your booking independently.

You will receive an SMS notification after the reservation is successful.

Health Report:

• A detailed analysis report of your results, plans and advice for your health management will be given by the doctor.
• Most of the doctors at UFH speak Cantonese or English. If the doctor on duty does not, there are other healthcare professionals who can translate for you.
• ID card and order confirmation letter are required on the day of booking to confirm identity,
• The purchased checkup plan or vaccine is valid for 6 months. Customers should receive relevant services within 6 months (counting from the date of payment confirmation), after which the purchase will be void.
• There are no refunds once an order is confirmed.
• The checkup report will normally be issued within 10 working days after the medical examination.
• Formats of report:
  • Electronic report: automatically upload to SZU Wechat official account or sent to your mail box
  • Printed report: obtained from the hospital, or sent to your address by request

Health Check Terms and Conditions:

• Health management examinations mostly are completed in the morning of the day. However, some investigations and specialist consultations may require a separate appointment.
• No refund or credit will be given for any unused testing within the plan.
• No membership discount, Chambers of Commerce discount or further discount will be given.
• Direct billing services cannot be applied to packages.

Endoscopy Terms and Conditions:

• If complex operations such as additional examinations or treatments are found during the endoscopic examination, the doctor will usually deal with it directly for your health, and the resulting endoscopic operation and equipment use costs are not included in this package and must be settled separately.
• Gastrointestinal endoscopy uses monitoring anesthesia, and it is recommended that relatives or friends accompany it.
• No refund or credit will be given for any item.
• No membership discount, Chambers of Commerce discount or further discount will be given.
• Direct billing services cannot be applied to packages.

Disclaimers:

In case of controversy, health. ESDlife and United Family Healthcare reserve the right of final decision.

1. All health check/health screening services are not for the purpose of medical diagnostic or therapeutic purposes. When there is any sign of symptom/disease in your health, please consult Doctor immediately for diagnosis and treatment.
2. The Merchant is the service provider of this Service/Product. ESD Services Limited (“Health.ESDlife”) is not the service provider of this Service/Product.  Health.ESDlife is irresponsible to any loss, injury or law action caused by using this service/product.  Any claims and inquiries should be addressed to the respective Merchant.