I. Appointment for Health Check
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Customers may select the date, time and location for their health check when purchasing the health check package. If Customers do not select the date and time for their health check at the time of purchase, they need to contact RICI HEALTH CHECKUP to make an appointment (Contact phone: +86 4001688188; WeChat: +86 15601761306).
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Upon arrival, the staff of RICI HEALTH CHECKUP will verify the customer's name, date of birth, mobile number, and the email confirming successful purchase from health.ESDlife.
- If the customer wants to reschedule the order, please contact contact RICI HEALTH CHECKUP at least 1 days in advance (Contact phone: +86 4001688188; WeChat: +86 15601761306).
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The validity period of the health check packages is 3 months.Customers must undergo the relevant checkup within 3 months from the date of confirmed payment. After expiration, it will be considered void.
- During the health check, if customers encounter a doctor who does not speak Cantonese,RICI HEALTH CHECKUP can arrange for medical staff to accompany and provide translation services.
- If there are any discrepancies or inconsistencies among the Traditional Chinese, Simplified Chinese, and English versions of the merchant page and the health check package pages, the Traditional Chinese version shall prevail.
II. Retrieval and Explanation of Report
- The health check report is provided in simplified Chinese.
- The health check report will be completed within 5-7 working days after the health check and the customer will be notified via SMS. Customers can choose the following methods to view the health check report:
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Email: Provide an email address, and RICI HEALTH CHECKUP will send the report to the customer's email upon completion.
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Mail: Provide a mailing address, and RICI HEALTH CHECKUP will mail the report with postage collect (available for delivery to Hong Kong and Macau).
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In-person collection: Visit the medical checkup center to pick up the report after completion. A free printed copy of the report is available.
- After the health check report is finished, customers can schedule a doctor to explain the report through the following channels:
III. Disclaimer
In case of controversy, health.ESDlife and RICI HEALTH CHECKUP reserve the right of final decision.
- All health check/health screening services are not for the purpose of medical diagnostic or therapeutic purposes. When there is any sign of symptom/disease in your health, please consult Doctor immediately for diagnosis and treatment.
- The Merchant is the service provider of this Service/Product. ESD Services Limited (“health.ESDlife”) is not the service provider of this Service/Product. Health.ESDlife is irresponsible to any loss, injury or law action caused by using this service/product. Any claims and inquiries should be addressed to the respective Merchant.