Ruici Medical Group was founded in 2000 and is a leading comprehensive medical service group in China and the Yangtze River Delta region. It includes five major segments: general hospitals, physical examinations, elderly care, women and children, and digital healthcare. It was listed on the Hong Kong main board on October 6, 2016. Among them, Nantong Ruici Hospital is the first private comprehensive hospital in New China.
At present, the physical examination sector is implementing a multi brand strategy, including the mid to high end national health examination brand Ruici Physical Examination and the high-end international medical brand Xingyuanhui. Among them, Ruici Medical Examination Institution covers more than 30 cities across the country, with over 80 directly operated institutions and more than 10000 employees. Xingyuan Hui is a benchmark for introducing the concept of precision medical examinations from Japan, and has created a high-end medical examination service in the form of a private health butler.
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Customers may select the date, time and location for their health check when purchasing the health check package. If Customers do not select the date and time for their health check at the time of purchase, they need to contact RICI HEALTH CHECKUP to make an appointment (Contact phone: +86 4001688188; WeChat: +86 15601761306).
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Upon arrival, the staff of RICI HEALTH CHECKUP will verify the customer's name, date of birth, mobile number, and the email confirming successful purchase from health.ESDlife.
- If customer want to reschedule the order, please contact contact RICI HEALTH CHECKUP at least 1 days in advance (Contact phone: +86 4001688188; WeChat: +86 15601761306).
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The validity period of the health check packages is 3 months.Customers must undergo the relevant checkup within 3 months from the date of confirmed payment. After expiration, it will be considered void.
- During the health check, if customer encounters a doctor who does not speak Cantonese,RICI HEALTH CHECKUP can arrange for medical staff to accompany and provide translation services.
- If there are any discrepancies or inconsistencies among the Traditional Chinese, Simplified Chinese, and English versions of the merchant page and the health check package pages, the Traditional Chinese version shall prevail.
II. Retrieval and Explanation of Report
- The health check report is provided in simplified Chinese.
- The health check report will be completed within 5-7 working days after the health check and the customer will be notified via SMS. Customers can choose the following methods to view the health check report:
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Email: Provide an email address, and RICI HEALTH CHECKUP will send the report to the customer's email upon completion.
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Mail: Provide a mailing address, and Ruici Medical Checkup will mail the report with postage collect (available for delivery to Hong Kong and Macau).
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In-person collection: Visit the medical checkup center to pick up the report after completion. A free printed copy of the report is available.
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- After the health check report is finished, customers can schedule a doctor to explain the report through the following channels:
- WeChat explanation: Customers need to schedule a specific time via WeChat or phone call at least 1 day in advance (Phone numbers: +86 4001688188; WeChat: +86 15601761306). The doctor will add the customer on WeChat and provide the explanation via WeChat.
- Telephone explanation: Customers need to schedule a specific time via WeChat or phone call at least 1 day in advance (Phone numbers: +86 4001688188; WeChat: +86 15601761306). The doctor will call the customer at the scheduled time for explanation.
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Face-to-face explanation: Customers need to schedule a specific time via WeChat or phone call at least one day in advance (Phone numbers: +86 4001688188; WeChat: +86 15601761306), customer should go to the health check center at the appointed time to listen to the doctor's face-to-face explanation.
III. Disclaimer
In case of controversy, health.ESDlife and RICI HEALTH CHECKUP reserve the right of final decision.
- All health check/health screening services are not for the purpose of medical diagnostic or therapeutic purposes. When there is any sign of symptom/disease in your health, please consult Doctor immediately for diagnosis and treatment.
- The Merchant is the service provider of this Service/Product. ESD Services Limited (“Health.ESDlife”) is not the service provider of this Service/Product. Health.ESDlife is irresponsible to any loss, injury or law action caused by using this service/product. Any claims and inquiries should be addressed to the respective Merchant.
