Nature Story was established in Hong Kong in 2023. It focuses on global high-quality dietary supplements, direct brand procurement, and directly serves Hong Kong consumers through e-commerce channels. Nature Story is customer-centric and provides quality health products and services as its philosophy. We firmly believe that everyone should have a healthy lifestyle and be able to effectively take care of their health needs in their busy lives. We use professional nutritional supplements and personalized consulting services to help customers achieve their health goals and improve their quality of life. We are well aware of the importance of environmental protection for human health and sustainable development, so our products choose high-quality natural raw materials to reduce the impact on the environment. Nature Story's goal is to bring high-quality European products and services to the Hong Kong market and vigorously develop Hong Kong's e-commerce. We are committed to working with WHC to stick to our original aspiration and provide consumers with more professional and high-quality dietary supplement products.
1. The products are supplied by Nature Story Limited
2. If in case of any dispute, Nature Story Limited and Health.ESDlife reserve the right of final decision.
Delivery
1. Free local delivery service
2. We will arrange the shipment within 3-5 working days after the order is confirmed.
3. Please note that the delivery time will be affected by statutory holidays, natural disasters, traffic or the weather.
4. All order confirmations are subject to stock availability. In the event of the unavailability of the requested products, ESD Services Ltd. has the right to reject the order and notify customers by phone or email before delivery for rearrangements.
Warranty
1. The quality assurance for products should have at least 6 months validity from the date of receipt by the customer. The expiration date will be shown the in the product page for products less than 6 months validity.
Exchange Policy
1. Customers are responsible to check the condition of goods received at the time of delivery. Once confirmed, no replacement is accepted.
2. Products shall be kept in the original package with good conditions for return or exchange. Products that has been worn, used, or altered will not be accepted for return or exchange.
3. If any other defective or missing item is found, customers are required to keep the original receipt and contact Nature Story Limtied Customer Service Department via the below channels within 3 days from the date of delivery.
