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Terms & Conditions
I. Notes for Health Check Appointment
- After receiving the email confirming successful purchase from health.ESDlife, Shenzhen Zhongshan Obstetrics & Gynecology Hospital will contact the customer to schedule the time and location for the health check within 1-2 working days during office hours. Customers can also make an appointment by contacting Shenzhen Zhongshan Obstetrics & Gynecology Hospital at least 1 working day in advance (Contact Phone Number / WhatsApp: +852 5371 7972).
- Upon arrival, the staff of Shenzhen Zhongshan Obstetrics & Gynecology Hospital will verify the customer's name, date of birth, mobile number, and the email confirming successful purchase from health.ESDlife.
- If the customer wants to reschedule the order, please contact contact Shenzhen Zhongshan Obstetrics & Gynecology Hospital at least 1 working day in advance (Contact Phone Number / WhatsApp: +852 5371 7972).
- The validity period of the health check packages is 3 months. Customers must undergo the relevant checkup within 3 months from the date of confirmed payment. After expiration, it will be considered void.
- During the health check, if customers encounter a doctor who does not speak Cantonese, Shenzhen Zhongshan Obstetrics & Gynecology Hospital can arrange for medical staff to accompany and provide translation services.
- If there are any discrepancies or inconsistencies among the Traditional Chinese, Simplified Chinese, and English versions of the merchant page and the health check package pages, the Traditional Chinese version shall prevail.
II. Retrieval and Explanation of Report
- The health check report will be completed within 5-7 working days after the health check. Shenzhen Zhongshan Obstetrics & Gynecology Hospital provides health check reports in Simplified Chinese:
- The paper version needs to be collected in person at the hospital (convenient for doctors to answer questions on site).
- Search for the "Shenzhen Zhongshan Obstetrics & Gynecology Hospital" mini-program on WeChat, click to check the report, enter personal information, and then proceed to check (no on-site doctors to answer questions).
- After the report is completed, customers can schedule an appointment with a doctor to explain the report. The following channels are available:
- i Telephone explanation: Customers need to schedule a specific time at least one day in advance (appointment contact number: +852 5371 7972). The doctor will proactively contact the customer at the scheduled time.
- Face-to-face explanation: Need to make an appointment for the specific time at least one day in advance (appointment Contact Number: +852 5371 7972). The customer should go to the hospitall at the appointed time to listen to the doctor's face-to-face explanation.
III. Disclaimer
In case of controversy, health.ESDlife and Shenzhen Zhongshan Obstetrics & Gynecology Hospital reserve the right of final decision.
- All health check/health screening services are not for the purpose of medical diagnostic or therapeutic purposes. When there is any sign of symptom/disease in your health, please consult Doctor immediately for diagnosis and treatment.
- The Merchant is the service provider of this Service/Product. ESD Services Limited (“health.ESDlife”) is not the service provider of this Service/Product. Health.ESDlife is irresponsible to any loss, injury or law action caused by using this service/product. Any claims and inquiries should be addressed to the respective Merchant.
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