Shenzhen Luohu People's Hospital

Shenzhen Luohu People's Hospital (The Third Affiliated Hospital of Shenzhen University), founded in April 1957, is located in the bustling commercial district of Luohu, Shenzhen, adjacent to Hong Kong. It is a modern tertiary Grade A general hospital that integrates medical treatment, teaching, research, prevention, health care, and rehabilitation. The hospital boasts complete disciplines, advanced equipment, and strong technical capabilities.

. After more than 60 years of development and growth, it has become a modern tertiary Grade A general hospital that integrates medical treatment, teaching, research, prevention, health care, and rehabilitation, with comprehensive disciplines, advanced equipment, and strong technical capabilities.

• Customers may select the date, time and location for their health check when purchasing the health check package. If Customers do not select the date and time for their health check at the time of purchase, they need to contact Shenzhen Luohu People's Hospital to make an appointment (Phone Number: +86 0755-82339467 (Guomao Health Check Center); +86 0755-82307090 (Zhidi Health Check Center) ).
• Upon arrival, the staff of Shenzhen Luohu People's Hospital will verify the customer's name, date of birth, mobile number, and the email confirming successful purchase from health.ESDlife.
• If the customer wants to reschedule the order, please contact contact Shenzhen Luohu People's Hospital at least 1 working day in advance (Phone Number: +86 0755-82339467 (Guomao Health Check Center); +86 0755-82307090 (Zhidi Health Check Center) ).
• The validity period of the health check packages is 3 months.Customers must undergo the relevant checkup within 3 months from the date of confirmed payment. After expiration, it will be considered void.
• During the health check, if customer encounters a doctor who does not speak Cantonese,Shenzhen Luohu People's Hospital can arrange for medical staff to accompany and provide translation services.
• If there are any discrepancies or inconsistencies among the Traditional Chinese, Simplified Chinese, and English versions of the merchant page and the health check package pages, the Traditional Chinese version shall prevail.
• The offers provided by health.ESDlife are not applicable to the services of Shenzhen Luohu People's Hospital.

II. Retrieval and Explanation of Report

• The health check report is provided in simplified Chinese.
• The health check report will be completed within 5-7 working days after the health check and the customer will be notified via SMS. Customers can choose the following methods to view the health check report:
  • Provide an email address, and Shenzhen Luohu People's Hospital will send the report to the customer's email upon completion.
  • Provide a mailing address, and Shenzhen Luohu People's Hospital will mail the report with postage collect (available for delivery to Hong Kong and Macau).
  • Visit the health check center to pick up the report after completion. A free printed copy of the report is available.
• After the health check report is finished, customers can schedule a doctor to explain the report through the following channels:
  • WeChat explanation: Customers need to schedule a specific time at least 1 working day in advance (Phone Number: +86 0755-82339467 (Guomao Health Check Center); +86 0755-82307090 (Zhidi Health Check Center) ). The doctor will add the customer on WeChat and provide the explanation via WeChat.
  • Telephone explanation: Customers need to schedule a specific time at least 1 working day in advance (Phone Number: +86 0755-82339467 (Guomao Health Check Center); +86 0755-82307090 (Zhidi Health Check Center) ). The doctor will call the customer at the scheduled time for explanation.
  • Face-to-face explanation: Customers need to schedule a specific time at least 1 working day in advance (Phone Number: +86 0755-82339467 (Guomao Health Check Center); +86 0755-82307090 (Zhidi Health Check Center) ). The customer should go to the health check center at the appointed time to listen to the doctor's face-to-face explanation.

III. Disclaimer

In case of controversy, health.ESDlife and Shenzhen Luohu People's Hospital reserve the right of final decision.

1. All health check/health screening services are not for the purpose of medical diagnostic or therapeutic purposes. When there is any sign of symptom/disease in your health, please consult Doctor immediately for diagnosis and treatment.
2. The Merchant is the service provider of this Service/Product. ESD Services Limited (“health.ESDlife”) is not the service provider of this Service/Product. Health.ESDlife is irresponsible to any loss, injury or law action caused by using this service/product. Any claims and inquiries should be addressed to the respective Merchant.