Be the best provider of products to every household, by integrating ideas from East & West, innovative HK designs, latest technology, skillful management in Chinese manufactory; & bridging sales & marketing strategies with good brands from overseas to HK & China.
OiKO carries the brand BWT. Water is being recognized more and more as a finite resource. BWT stands for 'Best Water Technology' and indicates the company’s position right in the epicentre of this megatrend. Water is the elixir of life and a limited resource. Water is our task. Our slogan 'BWT - For You and Planet Blue' expresses our aim to offer our customers and partners the best equipment, products, technologies and services in all areas of water treatment.
General Terms:
- Items sold are non-refundable.
- The products are supplied by Oiko Limited.
- All product photos are authorized and provided by Oiko Limited.
- If in case of any dispute, Oiko Limited and health.ESDlife reserve the right of final decision.
Delivery Terms:
- Free local delivery service will be provided upon transaction amount of any OiKO Limited products of HK$500. For spending less than HKD$500, HKD$30 delivery fee will be charged.
- Delivery service is only available in Hong Kong.
- No delivery service in the following areas: Ta Kwu Ling, outlying islands(Lantau (including Discovery Bay), Lamma Island, Cheung Chau, Peng Chau, Tai O, Mui Wo, Ngong Ping), Ma Wan, Sha Tau Kok, Lok Ma Chau, Huanggang, Lau Fau Shan, Lung Kwu Tan, Tap Shek Kok, Airport.
- We will arrange the shipment within 3 working days after the order is confirmed.
- Please note that the delivery time will be affected by statutory holidays, natural disasters, traffic or the weather.
- All order confirmations are subject to stock availability. In the event of the unavailability of the requested products, Oiko Limited has the right to reject the order and notify customers by phone or email before delivery for rearrangements.
Warranty:
- 1 year warranty with proof of purchase, 7 days guarantee return for manufacturer defective (Exclude any damage or loss caused by man-made or misuse)
- Service Center:
Flat 26-27, 6/F, Topsail Plaza, 11 On Sum Street, Shatin, N.T., Hong Kong - Opening hours:
Mon-Fri: 0900 - 1700 (1300 - 1400 Lunch Time) / Sat, Sun & Public Holiday closed - CS hotline:
(852) 27972210 / Whatsapp : 64133916 - Email:
info@oiko.com.hk
Exchange Policy:
- Customers are responsible to check the condition of goods received at the time of delivery. Once confirmed, no replacement is accepted.
- Products shall be kept in the original package with good conditions for return or exchange. Products that has been worn, used, or altered will not be accepted for return or exchange.
- If any other defective or missing item is found, customers are required to keep the original receipt and contact Oiko Limited Customer Service Department via the below channels within 3 days from the date of delivery.
