Since our founding in 2002, Labware Group has been a pioneer in Laboratory industry. From the development of consumable business to the introduction of "One Stop Shop" concept, Labware group has taken a leadership position to contribute to the substantial growth of the industry.
Whenever our clients think of laboratory solution, they would think about us. Labpro mask is new to market, it has ASTM level 1 and 2.
"To Be Your Partner in Laboratory" - our mission declares the purpose a company who cares our business partners in a long run. We encourage mutual aid which focus on reciprocal exchange of resources and services for mutual benefits. By creating the win win situation, stakeholders are willing to devote to the business.
A business plan is an essential roadmap for business success. As the One Stop Shop of laboratories, we offer a wide variety of goods and services to clients. This concept extends from the layout planning and design to the pre- sales consultation and aftersales services. This is the company goal which guides the company how to move forward.
We are confident that Labware group would do our best to embrace the challenges ahead, uphold the spirit of the company's mission "To Be Your Partner in Laboratory". We would support the sustainable development with our "One Stop Shop" concept and core value. To reach our target as the leader in the industry, we have expanded our business further to the lifescience industry. We have introduced a wide range of new products to facilitate this growth.
By providing an uncompromised level of services, we hope to keep our clients in a high satisfaction level and thus, achieving a higher level of success in the near future.
General Terms:
- Items sold are non-refundable.
- The products are supplied by Hong Kong Labware Co. Ltd.
- If in case of any dispute, Hong Kong Labware Co. Ltd and health.ESDlife reserve the right of final decision.
- E-dollar and rebate are not avaliable.
Delivery Terms:
- Free local delivery service will be provided upon spending HKD$150 on product sold by Hong Kong Labware. For spending less than HKD$150, HKD$60 delivery will be charged. Click HERE to see more products.
- Customers are advised to arrange self-pickup at SF Network Points.
- We will arrange the shipment within 2-4 working days after the order is confirmed.
- In response to the continuous impact of the COVID-19 pandemic, residential door-to-door delivery service in Tsz Wan Shan remains temporarily suspended until further notice. Shipments in other residential areas might experience potential delay, with effective from 2 Aug 2020 until further notice.
- Delivery service is limited to Hong Kong (excluding outlying islands, border closed areas, and delivery locations without elevator equipment). Post office box addresses are not accepted. The recipient address must be signed by someone and cannot be placed at the entrance or lobby of the unit.
- Please note that the delivery time will be affected by statutory holidays, natural disasters, traffic or the weather.
- All order confirmations are subject to stock availability. In the event of the unavailability of the requested products, health.ESDlife has the right to reject the order and notify customers by phone or email before delivery for rearrangements.
Exchange Policy:
- Customers are responsible to check the condition of goods received at the time of delivery. Once confirmed, no replacement is accepted.
- Products shall be kept in the original package with good conditions for return or exchange. Products that has been worn, used, or altered will not be accepted for return or exchange.
- If any other defective or missing item is found, customers are required to keep the original receipt and contact health.ESDlife Customer Service Department within 3 days from the date of delivery.
