HAIR FOREST is a professional hair care centre under EC Healthcare. It focuses on one-stop hair and skin care concept and provides one-on-one professional scalp analysis services. Professional hair consultants tailor personalised solutions for customers by offering five signature hair care series to effectively prevent and solve various hair and scalp problems.
Purchase reminder:
Please ensure that the name of service recipient inputted during purchase is the same as that displayed on the HKID/passport.
Terms of reservation and validity:
After receiving the confirmation email of successful payment from the FWD MAX Health Shop Site owned by FWD Life Insurance Company (Bermuda) Limited (incorporated in Bermuda with limited liability) (“FWD”) and operated by ESD Services Limited (“ESD”, “health.ESDlife”) (“FWD MAX Health Shop”), customers should contact ECierge by phone (Tel: (852) 2120 6185) or via WhatsApp (Tel: (852) 4625 9363) to make an appointment within office hours. Please note that the opening hours of the centres may be subject to change without prior notice. Please make appointments for any services at least 2 working days in advance.
After making the appointment, if any changes to the appointment details, including change in time, location etc., are required, customers must handle the matter themselves via the contact methods mentioned above. If customers make an inquiry or appointment via instant message or email, they will receive a response within 3 working days.
The confirmation email of successful payment issued after purchase of the service is valid for 3 months. Customers must receive the relevant service within 3 months from the date of receipt of the confirmation email of successful payment. The confirmation email will be void after expiry.
Other terms:
All service recipients must present their proof of identity and confirmation email of successful payment upon registration at the centre before receiving the service.
If the services are purchased by parents or guardians for their children under 18 years old, service recipients must be accompanied by their parents or guardians to the centre. The parents or guardians must sign the consent form and present their proof of identity. Services will be provided after verification.
Under normal circumstances, after a customer has made a purchase, amendment to, cancellation of or transfer to a third party of and/or submission of refund request for the service(s) will not be allowed.
Disclaimers:
- FWD does not provide any medical advice and you should consult your own medical advisors for professional advice.
- All services are neither for the purpose of medical diagnosis nor medical treatments. If you show signs of symptoms of disease, please consult a doctor with recognized qualifications immediately for diagnosis and treatment.
- The merchant is the service provider of this service/product. ESD Services Limited (“health.ESDlife”)/FWD is not the service provider of this service/product. health.ESDlife/FWD is not responsible for any loss, injury or claims caused by using this service/product. Any claims and inquiries should be addressed to the respective merchant.
- This service is provided by Hair Forest, a third-party service provider. Terms and conditions apply. FWD makes no representation, warranty or undertaking as to the availability and quality of the service. FWD has no responsibility or liability in relation to the services , opinions, treatment, negligence, omission or failure to act by such third-party service providers. FWD reserves the right to replace any of such service provider or cease and/or suspend the provision of such services without prior notice. This service is optional. The provision of such service and your acceptance of the same shall constitute a separate contract between you and the third-party service provider. Any inquiries or claims after the service should be submitted to and resolved directly with the service provider.
- A customer’s suitability for a service is assessed by and subject to the final decision of the service provider, centre or merchant. If the service provider determines that the customer is not suitable for the service, the customer can submit a refund request to the FWD MAX Health Shop, and provide the evidence of the service provider deeming the customer not suitable for the service. FWD MAX Health Shop reserves the right to deduct consultation fee, administration fee and/or any other charges incurred from such service collected by the service provider from the refund amount, and FWD reserves the right of final decision on matters of refund.
- If a customer purchases a service at discounted price and opts for additional services or other services (if any) provided by the service provider, the customer will have to pay the extra fees to the service provider depending on the service selected.
- The information, prices, procedures and arrangements of the services displayed on this website are provided by the service provider and are for reference only, and the decisions made by the service provider shall be final and binding.
Enquiries and reservations for all services
Telephone: (852) 2120 6185
WhatsApp: (852) 4625 9363
Email: FWDenquiry@echealthcare.com
