Great Well (HK) Ltd 『GW』is the agent of all products, which have obtained the qualified certification of their place of origin, and have also passed the certification and approval of the relevant Hong Kong authorities and obtained the Chinese patent medicine wholesaler license issued by the Hong Kong government [PW-2020-00090]. We carefully select the best and highest-quality products, direct door-to-door (Door to Door) procurement and cooperation, so that customers can use the best quality products at the best price. We look forward to connecting people, nature and healthy life, inspiring and helping everyone and their families to be healthy, live happily, and have a wonderful life.
General Terms:
- Items sold are non-refundable.
- The products are supplied by Great well (HK) Limited
- If in case of any dispute, Great Well (HK) Limited and Health.ESDlife reserve the right of final decision.
Delivery Terms:
- Free local delivery service will be provided upon transaction amount of all products of HK$300. For spending less than HKD$300, HKD$50 delivery fee will be charged.
- We will arrange the shipment within 3 working days after the order is confirmed.
- Please note that the delivery time will be affected by statutory holidays, natural disasters, traffic or the weather.
- All order confirmations are subject to stock availability. In the event of the unavailability of the requested products, ESD Services Ltd. has the right to reject the order and notify customers by phone or email before delivery for rearrangements.
Validity:
- The quality assurance for products should have at least 12 months validity from the date of receipt by the customer.
Exchange Policy:
- Customers are responsible to check the condition of goods received at the time of delivery. Once confirmed, no replacement is accepted.
- Products shall be kept in the original package with good conditions for return or exchange. Products that has been worn, used, or altered will not be accepted for return or exchange.
- If any other defective or missing item is found, customers are required to keep the original receipt and contact Great Well (HK) Limited Customer Service Department via the below channels within 3 days from the date of delivery.
Email: info@gwellhk.com
Customer service hotline: 2310 7088
