About
Our store was established in 2020 and is committed to provide a preferential platform for customers to purchase various types of electronic products, lifestyle products and so on.
Terms & Conditions
General Terms:
- Items sold are non-refundable.
- The products are supplied by Five 1 Store
- If in case of any dispute, Five 1 Store and ESDlife. reserve the right of final decision.
- Business hours: Monday to Sunday 12:00-21:30
Delivery Terms:
- Customers could choose local delivery service OR Mong Kok self pick up point (Shop 109, No. 47-51 Shandong Street, Mong Kok, 1st Floor, Star City)
- We will arrange the shipment within 3-9 working days after the order is confirmed.
- Please note that the delivery time will be affected by statutory holidays, natural disasters, traffic or the weather.
- All order confirmations are subject to stock availability. In the event of the unavailability of the requested products, ESD Services Ltd. has the right to reject the order and notify customers by phone or email before delivery for rearrangements.
Exchange Policy:
- Customers are responsible to check the condition of goods received at the time of delivery. Once confirmed, no replacement is accepted.
- Products shall be kept in the original package with good conditions for return or exchange. Products that has been worn, used, or altered will not be accepted for return or exchange.
- If any other defective or missing item is found, customers are required to keep the original receipt and contact Five 1 Store Customer Service Department via the below channels within 3 days from the date of delivery.
Email: 51storehk@gmail.com
Customer service hotline: 2833 2889
