Dezheng Clinic of China Merchants Renhe Houde Medical Management (Shenzhen) Co. Ltd.

Dezheng Clinic of China Merchants Renhe Houde Medical Management (Shenzhen) Co., Ltd. is located on the third floor of Rongchao Economic and Trade Center in Shenzhen's CBD. Its approved medical specialties include General Practice, Internal Medicine, Surgery, Gynecology, Pediatrics, Ophthalmology, Dermatology, Traditional Chinese Medicine, Anesthesiology, Medical Laboratory, and Medical Imaging, among other clinical and technical departments. Its featured services include high-quality health check-ups, general medical care, specialized treatments by renowned doctors (such as dentistry, painless gastrointestinal endoscopy, rehabilitation therapy, and aesthetic dermatology), family healthcare, corporate healthcare, green channel medical services, overseas medical treatment, and remote consultations. Adhering to the mission of "Making healthcare warmer and health more dignified," we work together to cherish your health.

I. Health Check-up Appointment Guidelines

• After receiving the email confirming successful purchase from health.ESDlife, Dezheng Clinic of China Merchants Renhe Houde Medical Management (Shenzhen) Co. Ltd. will contact the customer to schedule the time and location for the health check within 1 working days during office hours. Customers can also make an appointment by contacting Dezheng Clinic of China Merchants Renhe Houde Medical Management (Shenzhen) Co. Ltd. at least 1 working day in advance (Contact phone Number: +86 13670018171; WeChat:13670018171).
• Upon arrival, the staff of Dezheng Clinic of China Merchants Renhe Houde Medical Management (Shenzhen) Co. Ltd. will verify the customer's name, date of birth, mobile number, and the email confirming successful purchase from health.ESDlife.
• If the customer wants to reschedule the order, please contact contact Dezheng Clinic of China Merchants Renhe Houde Medical Management (Shenzhen) Co. Ltd. at least 1 working day in advance (Contact phone Number: +86 13670018171; WeChat:13670018171).
• The validity period of the health check packages is 3 months. Customers must undergo the relevant checkup within 3 months from the date of confirmed payment. After expiration, it will be considered void.
• During the health check, if customers encounter a doctor who does not speak Cantonese, Dezheng Clinic of China Merchants Renhe Houde Medical Management (Shenzhen) Co. Ltd. can arrange for medical staff to accompany and provide translation services.
• If there are any discrepancies or inconsistencies among the Traditional Chinese, Simplified Chinese, and English versions of the merchant page and the health check package pages, the Traditional Chinese version shall prevail.

II. Retrieval and Explanation of Report

• The health check report is provided in simplified Chinese.
• The health report will be completed within 10 working days after the health check. Customers can choose the following methods to view the report:
  1. After the report is completed, Dezheng Clinic of China Merchants Renhe Houde Medical Management (Shenzhen) Co. Ltd. will send a reminder message to the customer's reserved mobile phone number. The customer can click the link to view the report.
  2. Email: Provide an email address, and Dezheng Clinic of China Merchants Renhe Houde Medical Management (Shenzhen) Co. Ltd. will send the report to the customer's email upon completion.
  3. Mail: Provide a mailing address, and Dezheng Clinic of China Merchants Renhe Houde Medical Management (Shenzhen) Co. Ltd. will mail the report with postage collect (available for delivery to Hong Kong and Macau).
• After the report is completed, customers can schedule an appointment with a doctor to explain the report. The following channels are available:
  1. Telephone explanation: Need to make an appointment at least 1 working day in advance (Contact phone Number: +86 13670018171; WeChat: 13670018171). The doctor will contact the customer proactively at the scheduled time.
  2. Face-to-face explanation: Need to make an appointment at least 1 working day in advance (Contact phone Number: +86 13670018171; WeChat: 13670018171). The customer should go to the health check center at the appointed time to listen to the doctor's face-to-face explanation. Available location for face-to-face explanation:
     • Unit 312, 3rd Floor, Rongchao Economic and Trade Center, No. 4028 Jintian Road, Futian District, Shenzhen City

III. Disclaimer

In case of controversy, health.ESDlife and Dezheng Clinic of China Merchants Renhe Houde Medical Management (Shenzhen) Co. Ltd. reserve the right of final decision.

1. All health check/health screening services are not for the purpose of medical diagnostic or therapeutic purposes. When there is any sign of symptom/disease in your health, please consult Doctor immediately for diagnosis and treatment.
2. The Merchant is the service provider of this Service/Product. ESD Services Limited (“health.ESDlife”) is not the service provider of this Service/Product. Health.ESDlife is irresponsible to any loss, injury or law action caused by using this service/product. Any claims and inquiries should be addressed to the respective Merchant.