Auriga is an Asia-based integrated market management provider specialising in healthcare.
For over 50 years, we’ve helped our partners bring essential pharmaceutical and life science offerings to Asia with ethical integrity, partnership and transparency. Offering both commercial and logistics solutions, Auriga has operations in Hong Kong, Macau, mainland China, Singapore, Thailand, Indonesia, Brunei and the Philippines. In alignment with our mission to enrich lives with quality care, we distribute more than 500 brands at over 10,000 points of sale.
With the aim of "Challenge Accepted", we are committed to provide quality products to consumers. Auriga is providing excellent and diversified products, including nutritional supplements, kids care, personal care, health devices and pet care, to bring comprehensive care to consumers.
General Terms:
- Items sold are non-refundable.
- The products are supplied by DCH Auriga (HK) Ltd..
- If in case of any dispute, DCH Auriga (HK) Ltd. and health.ESDlife reserve the right of final decision.
Delivery Terms:
- Free local delivery service will be provided upon transaction amount of PuraPharm International (H.K.) Limited products of HK$300. For spending less than HKD$300, HKD$40 delivery fee will be charged.
- We will arrange the shipment within 4 working days after the order is confirmed.
- Please note that the delivery time will be affected by statutory holidays, natural disasters, traffic or the weather.
- All order confirmations are subject to stock availability. In the event of the unavailability of the requested products, health.ESDlife has the right to reject the order and notify customers by phone or email before delivery for rearrangements.
Exchange Policy:
- Customers are responsible to check the condition of goods received at the time of delivery. Once confirmed, no replacement is accepted.
- Products shall be kept in the original package with good conditions for return or exchange. Products that has been worn, used, or altered will not be accepted for return or exchange.
- If any other defective or missing item is found, customers are required to keep the original receipt and contact DCH Auriga (HK) Ltd Customer Service Department via the below channels within 3 days from the date of delivery.
PUR Email: purcs@dchauriga.com / Honeywell Email: airpurifiercs@dchauriga.com
Customer service hotline: 9869-3782
