CATALO

We specialize in quality natural health foods. The majority of CATALO products are manufactured by cGMP & FDA certified manufacturing facilities to ensure all production processes occur under strict supervision and meet premium quality control standards. We utilize natural ingredients to complement and strengthen the body components to deliver health and beauty radiates from within.

Together with our professional Health Consultants and Nutritionist Hotline, we are committed to providing the best health services and care to our customers.

We have always been welcomed by customers and received various awards and recognitions – including the “Hong Kong Top Brand”, the "Hong Kong Service Top Brand" & the "Hong Kong Premier Brand" awards presented by the Hong Kong Brand Development Council and the Chinese Manufacturers’ Association of Hong Kong, the “Quality Tourism Services Certification” presented by the Hong Kong Tourism Board for 10 consecutive years and are voted as the “Most Popular QTS Merchant” in China & Hong Kong in a vote organized by the Quality Tourism Association.

General Terms

1. Items sold are non-refundable.
2. The products are supplied by CATALO Natural Health Foods Limited.
3. If in case of any dispute, CATALO Natural Health Foods Limited and health.ESDlife. reserve the right of final decision.

Delivery

1. Free local delivery service will be provided upon HK$500. For spending less than HKD$500, HKD$45 delivery fee will be charged. 
2. No delivery service in the following areas: Ta Kwu Ling, outlying islands(Lantau (including Discovery Bay), Lamma Island, Cheung Chau, Peng Chau, Tai O, Mui Wo, Ngong Ping), Ma Wan, Sha Tau Kok, Lok Ma Chau, Huanggang, Lau Fau Shan, Lung Kwu Tan, Tap Shek Kok, Airport.
3. We will arrange the shipment within 3-5 working days after the order is confirmed.  The delivery address and date cannot change after the order is confirmed. Customer may response the charge if need.
4. Please note that the delivery time will be affected by statutory holidays, natural disasters, traffic or the weather.
5. All order confirmations are subject to stock availability. In the event of the unavailability of the requested products, health.ESDlife has the right to reject the order and notify customers by phone or email before delivery for rearrangements.

Warranty

1. The quality assurance for products should have at least 6 months validity from the date of receipt by the customer.
2. The expiration date will be shown the in the product page for products less than 6 months validity

Exchange Policy

1. Customers are responsible to check the condition of goods received at the time of delivery. Once confirmed, no replacement is accepted.
2. Products shall be kept in the original package with good conditions for return or exchange. Products that has been worn, used, or altered will not be accepted for return or exchange.
3. If any other defective or missing item is found, customers are required to keep the original receipt and contact health.ESDlife Customer Service Department via the below channels within 3 days from the date of delivery.
   Email: support@esdlife.com / health.ESDlife customer service hotline: (852) 3151-2288